Well, it’s official. Burger King knows exactly what my order is.
Today, I walked into the establishment and, without batting an eye, the cashier walked directly to the coffee machine, poured a large black coffee, and put it in my hand, all before exchanging a single word with me.
Now, THAT’S customer service.
Part of me wanted to look at her with a confused expression and ask, “what’s this? I wanted a sandwich,” you know, like as a joke. I didn’t though.
Kudos to the girl at Burger King who knows exactly how I take my coffee (no cream, no sugar—I want it straight black or I DON’T WANT IT) without having to ask me a damn thing.
I was legitimately impressed, both by her confidence in predicting my order, and by her memory of my face, considering the billions of people that order from Burger King every day.
Good work, Coffee Queen who works at Burger King. Keep it up.
Until next time,
Michael J. Erickson, CEO & Co-Founder
